Q & A
I am looking at a big purchase and I have some questions about products and options. I prefer talking to a person. Can I just call to ask questions and place an order over the phone?
Of course you can! We are available Monday through Friday from 10AM to 6PM CST to answer any questions. Please feel free to call us at (866) 967-4233 to speak to our friendly customer service team about questions you have about MAXSHADE and our products
Why isn’t shipping calculating for my address?
All addresses for shipping are typically generated from Google Maps. Occasionally the site will experience issues with calculating shipping due to a less common spelling, an address that is not easily found, or a close neighborhood that isn’t publicly accessible. Please call us (866) 967-4233 to make sure we can get you the correct shipping pricing.
Is there a timeline for canceling?
To cancel an order for an item that is in stock, it is imperative to get in touch with us within a two hour window of placing an order. Many customers want to ensure that their items are shipped the same day, which is why we carry many products in stock. This is a convenience we are happy to provide for our customers. That means we typically ship items that are in stock within hours of the order being placed and returning a shipment is costly.
I have a product with a warranty claim. Whom do I contact?
For warranty issues, you will need to contact the manufacturer. Their warranty information is included in the packaging you received, but if you ever have issues reaching them, please don’t hesitate to contact us for help.
Why are fabric shade structures a better option than canvas, wood, or metal shade systems?
Solid fabrics and many other materials trap heat under the shade and don’t allow for cool air circulation. Our fabrics are porous which allow air to pass through keeping it far cooler and more comfortable under a fabric shade structure without requiring as much regular maintenance or treatment.
Are the fabrics waterproof?
The most popular fabric is HDPE (High-Density Polyethylene). This fabric provides up to 95% shade, 97% UV protection, and approximately 60%~70% water run-off.
How long does the shade fabrics last?
These fabrics carry a 10-year limited manufacturer’s warranty from the date of installation against failure from significant fading, deterioration, breakdown, mildew, outdoor heat, cold, or discoloration. The life expectancy of our HDPE fabrics is up to 12 years, assuming they are properly maintained.
Do shade structures need to be cleaned?
HDPE fabrics require very little maintenance, but should be kept clean to ensure they look bright and attractive throughout their service life. To clean our fabrics, use a power washer or water hose with a light (diluted) detergent. Spray the fabric from the underside, starting at the top or peak, and then working down each side of the structure so the dust and debris will be washed off. If using a power washer, take care not to get the spray head too close to the fabric.
How are the shade structures anchored?
Due to building code requirements and, more importantly for your safety, all of our shade structures are permanently anchored. There are a number of different anchoring methods we can utilize for your project, some of which allow for easy disassembly and removal.
If I need to, can the fabrics be quickly and easily removed from the structures?
Very little is needed to remove our fabrics from the steel structure. All of our structures are engineered to wind loads of at least 45mph and the steel structure can be designed to withstand speeds up to 150mph, if required. In addition, our fabrics have UV stabilizers inherent in the material to prevent breakdown. Our fabrics are stretched over the support frames using a patented compression/ tension system, utilizing steel aircraft cable sewn into a pocket around the perimeter of the fabric and then fastened with turnbuckles at each corner. If you ever need to remove the fabrics, this can be quickly accomplished by unfastening the turnbuckles with a wrench, which releases the tension in the fabric and allows easy removal of the fabric.
Do I need special building permits to install a shade structure?
This depends on the municipality in which you are planning to have your structure installed. Some cities\/counties do require a building permit for shade structures. Not to worry; all of our structures are fully engineered to meet, and in most cases exceed, local building code requirements. Sealed design\/engineering sets are available; we can provide the necessary documents or drawings for you to acquire a building permit, but the permitting process is your responsibility.
Can you provide a custom designed shade and installation?
Yes, we can help make your shade a reality. We have a network of installers throughout Texas, but the availability of installation services may vary based on your location.
